Strategic Client Success Manager

Centerfield; United States; Hybrid; USD 70,000 - 110,000; Full time

Benefits offered by this job

Hybrid work arrangement (Playa Vista,

Semi-annual bonus

Unlimited PTO

Health, dental, and vision plans

401(k) company match

Job summary

Centerfield seeks a proactive Client Success Manager to oversee onboarding, management, and growth of direct brands across platforms like Savings.com and Brainjolt. You will partner with top retail and e-commerce brands and leverage AI tools to drive measurable sales growth while ensuring client satisfaction.

The role emphasizes a proactive mindset, strong communication, and the ability to manage multiple priorities in a fast-paced environment.

Qualifications

• 1 year of Client/Customer success, account management, or similar experience.
• Bachelor's degree in Marketing, Business Administration, Economics, or equivalent experience.
• Familiarity with digital and affiliate marketing.
• Proficient in Microsoft Office, including Excel and PowerPoint.
• Nice to have:Experience with Salesforce, Notion, Looker and AI tools like Claude.

Responsibilities

• Manage a book of business with a focus on renewals, growth, and long-term success including onboarding, adoption, and ongoing engagement to maximize ROI and CSAT/NPS.
• Learn each client's goals and performance metrics while building knowledge of Centerfield's solutions and industry terminology.
• Identify opportunities to add value and contribute to upsell and cross-sell initiatives that drive revenue.
• Foster strong client relationships and help clients articulate value to enable advocacy opportunities like case studies or testimonials.
• Define, monitor, and report on KPIs for each client program and attend regular client meetings to review progress.

Skills

Client success

Account management

Communication

Analytical skills

Education

Bachelor's degree in Marketing

Business Administration

Economics

Tools

Salesforce

Looker

Notion

AI tools (Claude)

Job description

Centerfield seeks a proactive Client Success Manager to oversee onboarding, management, and growth of direct brands across platforms like Savings.com and Brainjolt. You will partner with top retail and e-commerce brands and leverage AI tools to drive measurable sales growth while ensuring client satisfaction.

The role emphasizes a proactive mindset, strong communication, and the ability to manage multiple priorities in a fast-paced environment.