Client Success Manager

Centerfield; Los Angeles (CA); Hybrid; USD 65,000 - 95,000; Full time

Benefits offered by this job

Semi-annual bonus

Unlimited PTO

Medical, dental, vision plans

401(k) match

Office amenities & events

Job summary

Centerfield is seeking a Client Success Manager to support onboarding, management, and growth of Direct Brands across the Savings.com and Brainjolt platforms. You’ll partner with large retail/e-tail brands selling on Amazon and Walmart, backed by a collaborative team and AI tools.

This hybrid Playa Vista, CA role emphasizes client ROI, CSAT, and proactive engagement. You’ll learn client goals, drive renewals and expansions, and report on KPIs while coordinating with cross-functional teams to

Qualifications

• 1+ years of Client/Customer success, account management, or similar experience.
• Bachelor’s degree in Marketing, Business Administration, Economics, or equivalent experience.
• Familiarity with digital and affiliate marketing, including paid media (a plus).
• Proficient in Microsoft Office, including Excel and PowerPoint.
• Experience with Salesforce, Notion, Looker and AI tools like Claude (nice to have).
• Analytical skills to translate data into actionable strategies.
• Able to learn quickly and break down complex ideas into clear steps.
• Strong organizational skills and attention to detail.

Responsibilities

• Manage a book of business with renewals, growth, onboarding, adoption, and ongoing engagement to deliver ROI and high CSAT/NPS.
• Learn client goals, programs, and performance metrics; engage confidently with Centerfield solutions and terminology.
• Identify opportunities to add value, guide upsell/cross-sell, and drive revenue growth.
• Foster strong relationships, demonstrate value quickly, and support client advocacy opportunities.
• Define, monitor, and report KPIs; attend regular client meetings and align internal teams.
• Maintain organized tracking of projects, goals, and deliverables with timely execution.
• Flag escalations to senior team members and collaborate to address complex needs.
• Provide feedback to leadership to inform product innovation and offerings.
• Use Salesforce, Looker, AI tools, and internal platforms to manage engagement and records.
• Prepare compelling presentations for client partnership meetings, highlighting ROI and growth opportunities.

Skills

Client/Customer success

Account management

Analytical skills

Clear communicator

Self-starter

Organizational skills

Adaptive / learning quickly

Education

Bachelor’s degree in Marketing, Business Administration, Economics, or equivalent

Tools

Salesforce

Notion

Looker

AI tools like Claude

Job description

Hi, We're Centerfield!

Supercharged customer acquisition. Centerfield delivers outcome-based digital marketing solutions and personalized omnichannel experiences for the world’s leading brands. Powered by our proprietary Dugout platform, Centerfield acquires customers at scale for leading residential service, insurance, e-commerce, and B2B brands. Centerfield’s digital experiences and digital brands, such as Business.com and BroadbandNow.com, reach more than 150 million in-market shoppers annually. Centerfield is headquartered in Silicon Beach and is proud to be recognized by Built in LA as a Best Place to Work in Los Angeles.

The Opportunity...

Centerfield is seeking an enthusiastic and motivated Client Success Manager to join our fast-paced team! In this role, you’ll support the onboarding, management, and growth of our Direct Brands across the Savings.com and Brainjolt platforms, contributing to meaningful impact in a rapidly growing industry. As a CSM, you’ll partner with some of the largest retail and e-tail brands that sell through e-commerce platforms such as Amazon and Walmart. You’ll be supported by a community of experts, industry-leading AI technology, and one of the largest online audiences to help drive measurable sales growth for clients This is a dynamic, ever-changing space—perfect for someone who’s eager to learn, curious about digital commerce, and excited to grow their career in Client Success. You don’t need years of experience; what matters most is your strong communication skills, proactive mindset, and passion for supporting clients.

How You'll Contribute...

• Have a plan! Manage a book of business with a focus on renewals, growth, and long-term success with focus on onboarding, adoption, and ongoing engagement that deliver tangible ROI and maximize customer satisfaction (CSAT) and Net Promoter Scores (NPS)

• Be the resident expert (in progress)! Learn each client’s goals, programs, and performance metrics while building knowledge of Centerfield’s solutions, tools, and industry terminology so you can engage clients with confidence

• Get out there! Support client growth by spotting opportunities to add value, sharing product offerings with guidance from senior team members, and contributing to upsell and cross-sell initiatives that drive revenue

• Be a partner in growth! Support clients in achieving their goals by fostering strong relationships, helping them see value quickly, and contributing to Client advocacy opportunities like case studies, testimonials, or peer networking

• Track what matters! Define, monitor, and report on KPIs for each client program. Attend regular client meetings (weekly or bi-weekly) to review objectives, progress, and results, while hosting internal meetings as needed to align teams

• Own the details! Maintain organized tracking of projects and deliverables, ensuring clarity of goals, timely execution, and compliance with internal controls and procedures

• Solve challenges! Flag escalations to senior team members as you learn to address complex client needs with resourcefulness, collaboration, and creative problem-solving

• Speak up! Provide feedback and insights to leadership to inform product innovation, enhance offerings, and support the company’s growth

• Leverage your tools! Utilize Salesforce, Looker, AI tools, and internal platforms to manage client engagement, maintain accurate records, and ensure smooth communication across teams

• Show the results! Alongside leadership, prepare compelling presentations and reports for client partnership meetings, highlighting progress, ROI, and opportunities for further growth

What We're Looking For...

• 1+ years of Client/Customer success, account management, or similar experience.

• Bachelor’s degree in Marketing, Business Administration, Economics, or equivalent experience.

• It’s a plus if you bring: Familiarity with digital and affiliate marketing, including paid media.

• Proficient in Microsoft Office, including Microsoft Excel and PowerPoint.

• Nice to have, but not required: experience in Salesforce, Notion, Looker and AI tools like Claude.

• Analytical skills with the ability to translate data into actionable strategies.

• Ability to learn quickly and break down complex ideas into clear action steps.

• Comfortable managing multiple priorities with good organizational skills and attention to detail.

• Strong problem-solving mindset and willingness to seek guidance or resources to find solutions.

• Clear communicator with solid written, verbal, and interpersonal skills.

• Curious and creative thinker who’s open to rolling up their sleeves and trying new approaches.

• Self-starter who can take initiative while also working well in a collaborative team environment.

• Positive team player with a strong sense of accountability and a “can-do” attitude.

• Responsible and motivated, able to stay focused in a fast-paced environment.

• Organized and detail-oriented, ensuring tasks and documentation are completed accurately.

• Operates with integrity, honesty, and fairness in all interactions.

• Flexibility to adjust work hours for client meetings across time zones.

Life at Centerfield...

• This is a hybrid position, and employees are expected to come into our Playa Vista, CA office every Tuesday, Wednesday & Thursday

• Competitive salary + semi-annual bonus

• Unlimited PTO – take a break when you need it!

• Industry-leading medical, dental, and vision plans + generous parental leave

• 401(k) company match plan – fully vested on day 1

• Outside patio overlooking Playa Vista + cabanas, firepits & working grills

• Award-winning culture & unprecedented team spirit (featured in LA Business Journal & Built In LA)

• Fully stocked kitchens with snacks & drinks

• Breakroom supplied with games, couches, workout equipment + weekly in-office exercise classes hosted by professional instructors (yoga, kickboxing & circuit training)

• Free onsite gym + locker rooms

• Monthly team outings (ball games, casino night, hikes, etc.)

• Career growth – we enjoy promoting from within!

• #LI-Hybrid

• #LI-AA1

AI & Interview Policy

At Centerfield, we use AI tools internally to support efficiency and fairness in our hiring process, including resume screening and administrative tasks.

Candidates are welcome to use AI tools ethically to prepare for interviews, such as practicing responses or researching questions. However, all responses during the interview process should reflect your own knowledge, experience, and judgment.

The use of AI tools to generate responses during live interviews, technical assessments, or written submissions is not permitted unless explicitly stated otherwise.
To learn more, visit us Here.

Interviews will take place after resumes have been screened for the minimum requirements. Please note that this position is not restricted solely to the responsibilities listed above and that the job scope and responsibilities are subject to change.

For more information about our collection, use, and disclosure of your personal information in connection with our evaluating your candidacy, please visit our Privacy Policy at https://www.centerfield.com/privacy-policy/.

Centerfield Media is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected under federal, state or local law.