Client Account Manager

Enhanced Computing Solutions; Annapolis (MD); On-site; USD 65,000 - 70,000; Full time

Benefits offered by this job

Health coverage

Dental coverage

Vision coverage

Private Office

Company Laptop

Training & Development

401K

Culture & Environment

Job summary

Enhanced Computing Solutions seeks an Account Manager to lead frontend client communications, onboarding, and success efforts. You will manage client accounts, introduce new services, and support retention with a proactive approach.

Key responsibilities include handling onboarding, driving upsells, and maintaining a high-quality client experience through clear, responsive communication. This role requires a customer-centric mindset in a fast-paced IT environment.

Qualifications

• Excellent communication and listening skills.
• Ability to reassure clients and resolve issues.
• Detail-oriented with a passion for great client experiences.

Responsibilities

• Provide frontline client communications and onboarding support.
• Identify upsell opportunities and introduce new services or upgrades.
• Track customer feedback and ensure a quick, helpful response.
• Maintain consistent communication cadence and follow SOPs.

Skills

Communication

Detail oriented

Client experience

IT savvy

Empathy

Fast-paced IT environment

Job description

Job Description

The number one goal of everyone in our team is to make our Clients exceptionally happy. The

Account Manager

plays an important role in making sure that happens.The Account Manager is responsible for the frontend of client communications. They manage client accounts to assist with onboarding, customer success, and upselling. When help is needed the Service Delivery Manager can assist with service related issues to ensure customer retention.

RESPONSIBILITIES & TASKS

• customer service
• Initiate contact to introduce yourself as their main PO
• Delight our Clients with a Friendly, Quick and Helpful Experience
• Advocate for clients to ensure they are getting what they need
• Introduce new services and upgrades to clients
• Track upselling opportunities in our software
• Track customer feedback scoresteam work
• Follow the communication cadence developed for consistency
• Follow Standard Operating Procedures (SOPs) for daily / weekly recurring tasks
• Identify opportunities for improvement and make constructive suggestions for change
• Contribute to the process of innovative change effectively
• Undertake other duties as required by the Executive Team

Skills and attributes desired

• Ability to be reassuring and see issues through to resolution
• Great Communications skills, founded in being a good listener
• Detail oriented
• A deep desire to deliver an amazing Client Experience
• The ability to keep up with & adapt to the fast-paced IT world
• Tech-\"Savy\"

Perks

• Health / Dental and Vision coverage
• An easy-going environment and culture (we all enjoy what we do)
• Private Office
• A Company Laptop
• A Proactive Approach to Ongoing Training to help you develop life-long skills
• 401K

Salary: $65-70k