Client Success & Escalations Specialist

Huntington National Bank; Hagerstown (MD); Hybrid; USD 29,000 - 51,000; Full time

Benefits offered by this job

Health insurance coverage

Wellness program

Life and disability insurance

Retirement savings plan

Paid leave programs

Paid holidays

PTO

Job summary

Huntington National Bank is seeking a skilled client services specialist to manage complex escalations, onboard new relationships, and support revenue retention. You will collaborate with sales, operations, and third-party providers to optimize the client journey and resolve issues efficiently.

The role requires strong analytical abilities, excellent communication, and a client-focused mindset to strengthen relationships with merchants and partners while navigating PCI considerations and billing

Qualifications

• Associate’s Degree required.
• Minimum 5 years of experience in merchant services or related industry.

Responsibilities

• Handle complex client servicing escalations across workflows to ensure optimal client experience.
• Advise merchants on chargebacks, billing, and funding investigations.
• Provide expert support for POS terminals, gateways, and VARs.
• Review statements, fees, and account pricing; support PCI compliance discussions.

Skills

Analytical skills

Problem-solving

Communication skills

Interpersonal skills

Prioritization

Time management

Multitasking

Collaboration

Client focus

Education

Associate’s Degree

Tools

Word

Excel

Salesforce

Job description

Huntington National Bank is seeking a skilled client services specialist to manage complex escalations, onboard new relationships, and support revenue retention. You will collaborate with sales, operations, and third-party providers to optimize the client journey and resolve issues efficiently.

The role requires strong analytical abilities, excellent communication, and a client-focused mindset to strengthen relationships with merchants and partners while navigating PCI considerations and billing