Merchant Services Support & PCI Onboarding Specialist

Huntington Bancshares, Inc.; Hagerstown (MD); Hybrid; USD 33,000 - 61,000; Full time

Job summary

Huntington Bancshares, Inc. is seeking a senior client servicing professional to resolve complex issues, guide onboarding, and manage ongoing accounts.

The role emphasizes analytical problem solving, cross-functional collaboration, and expert support for POS terminals, gateways, and VAR integrations. The ideal candidate will have a Bachelor’s degree and at least five years in merchant services, with strong communication and relationship-building skills to protect revenue and enhance client

Qualifications

• Bachelor’s degree required.
• Minimum 5 years’ experience in merchant services or related industry.

Responsibilities

• Resolve complex client issues by managing high-level client servicing escalations across multiple workflow channels.
• Provide onboarding and ongoing servicing of new and existing accounts.
• Provide client advocacy and education by resolving escalated inquiries.
• Offer advanced technical support for POS terminals, gateways, and VAR integrations.
• Analyze statements, reprice accounts, and discuss PCI compliance.
• Collaborate with Sales, Operations and third-party providers to ensure a seamless client experience.
• Support onboarding and activation processes to ensure smooth transitions.
• Identify opportunities for account optimization to support retention and revenue.
• Perform other duties as assigned.

Skills

Analytical skills

Problem solving

Communication skills

Interpersonal skills

Time management

Team collaboration

Client relationships

Salesforce knowledge

Word & Excel

Clover familiarity

Education

Bachelor’s Degree

Tools

Salesforce

Word

Excel

Clover

Job description

Huntington Bancshares, Inc. is seeking a senior client servicing professional to resolve complex issues, guide onboarding, and manage ongoing accounts.

The role emphasizes analytical problem solving, cross-functional collaboration, and expert support for POS terminals, gateways, and VAR integrations. The ideal candidate will have a Bachelor’s degree and at least five years in merchant services, with strong communication and relationship-building skills to protect revenue and enhance client