Customer Experience Banker - Hybrid & Growth Focus

Huntington National Bank; Bexley (OH); Hybrid; USD 34,000 - 42,000; Full time

Job summary

Huntington National Bank seeks a concierge associate to assist walk-in customers, promote banking products, and balance daily transactions while delivering exemplary service. You will educate customers on consumer deposits and proactively identify opportunities to grow relationships through referrals and a disciplined sales approach.

Responsibilities include resolving issues, maintaining compliance with policies, and collaborating with partners to deepen customer connections.

Qualifications

• 1 year customer service in banking, financial services or goal driven retail sales.
• High School Diploma or Bachelor's Degree.

Responsibilities

• Providing excellent customer service and effectively resolving customer issues.
• Educating customers on consumer deposit products.
• Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners.
• Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
• Adhering to all operational, security, risk and regulatory policies and procedures.
• Demonstrating acumen in sales, customer service, relationship management, banking, communication and presentation.

Skills

Customer service

Sales skills

Relationship management

Banking knowledge

Communication

Presentation

Education

High School Diploma

Bachelor's Degree

Tools

Cash handling

Job description

Huntington National Bank seeks a concierge associate to assist walk-in customers, promote banking products, and balance daily transactions while delivering exemplary service. You will educate customers on consumer deposits and proactively identify opportunities to grow relationships through referrals and a disciplined sales approach.

Responsibilities include resolving issues, maintaining compliance with policies, and collaborating with partners to deepen customer connections.