Client Success & Dispatch Coordinator

frēijē Engineered Solutions Company; Indianapolis (IN); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Health, dental and vision insurance

Health Insurance starting at 99 cents/

Retirement savings plan with company 2

Job summary

frēijē Engineered Solutions Company is seeking a Service Account Coordinator to manage the overall business relationship with customers through proactive account management. You will dispatch service technicians, track status, and handle billing-related review of work orders.

The role requires strong administrative and communication skills, the ability to work independently or in a team, and flexibility during peak seasons. Equal opportunity employer and drug screen requirements apply.

Qualifications

• High School diploma or equivalent.
• 1 year of related/dispatch experience.
• Proficient in Outlook, Excel, Word.
• Strong administrative and organizational skills.
• Able to pass background check and drug screen.

Responsibilities

• Dispatch Service Technicians to service calls.
• Follow up on technician status.
• Review work orders for accuracy and move to billing.
• Create purchase orders for technicians.
• Act as a point of contact and provide customer service.
• Answer customer phone calls for service requests.
• Provide customers with updates or supporting documents.

Skills

1 year experience

Outlook

Excel

Word

Basic math

Prioritize workload

Independent & team work

Administrative skills

Flexibility in peak season

Background check clear

Drug screen clear

Education

High School diploma or equivalent

Job description

frēijē Engineered Solutions Company is seeking a Service Account Coordinator to manage the overall business relationship with customers through proactive account management. You will dispatch service technicians, track status, and handle billing-related review of work orders.

The role requires strong administrative and communication skills, the ability to work independently or in a team, and flexibility during peak seasons. Equal opportunity employer and drug screen requirements apply.