Customer Experience & Scheduling Coordinator

Alloy Enterprises; Sunbury (Northumberland County); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive Salary

25 days leave + Bank Holidays

Holiday Purchase Scheme

Pension plan (employer match)

Life assurance

Employee assistance program

Referral scheme

Exclusive Discounts

Career development

Job summary

Johnson Controls is seeking a Customer Experience/Dispatch Coordinator to align engineer schedules, book customer appointments and ensure installations are delivered on time with minimal disruption.

You will dispatch engineers to visits, balance workloads, coordinate visits from start to finish, and work with engineers and managers to resolve issues so customers stay informed and confident throughout every interaction.

Qualifications

• Strong customer service skills.
• Confident using computers and quick to learn new systems.
• Organised, proactive, and comfortable picking up the phone.
• Experience in scheduling, planning, or coordinating workloads.
• Knowledge of the security or engineering industry.

Responsibilities

• Dispatch engineers to customer appointments, making sure the right person gets to the right job at the right time.
• Keep engineer diaries running smoothly by balancing workloads and ensuring everyone stays productive and supported.
• Coordinate customer visits from start to finish - confirming details, planning ahead, and keeping everything on track.
• Work closely with engineers and managers to solve problems quickly and keep customers feeling confident and informed.
• Support the team by coordinating schedules, materials, and follow‑up visits so engineers can stay focused on the job.

Skills

Strong customer service skills

Computer literacy

Organised and proactive

Phone skills

Job description

Johnson Controls is seeking a Customer Experience/Dispatch Coordinator to align engineer schedules, book customer appointments and ensure installations are delivered on time with minimal disruption.

You will dispatch engineers to visits, balance workloads, coordinate visits from start to finish, and work with engineers and managers to resolve issues so customers stay informed and confident throughout every interaction.