Service Account Coordinator

frēijē Engineered Solutions Company; Indianapolis (IN); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Health, dental and vision insurance

Health Insurance starting at 99 cents/

Retirement savings plan with company 2

Job summary

frēijē Engineered Solutions Company is seeking a Service Account Coordinator to manage the overall business relationship with customers through proactive account management. You will dispatch service technicians, track status, and handle billing-related review of work orders.

The role requires strong administrative and communication skills, the ability to work independently or in a team, and flexibility during peak seasons. Equal opportunity employer and drug screen requirements apply.

Qualifications

• High School diploma or equivalent.
• 1 year of related/dispatch experience.
• Proficient in Outlook, Excel, Word.
• Strong administrative and organizational skills.
• Able to pass background check and drug screen.

Responsibilities

• Dispatch Service Technicians to service calls.
• Follow up on technician status.
• Review work orders for accuracy and move to billing.
• Create purchase orders for technicians.
• Act as a point of contact and provide customer service.
• Answer customer phone calls for service requests.
• Provide customers with updates or supporting documents.

Skills

1 year experience

Outlook

Excel

Word

Basic math

Prioritize workload

Independent & team work

Administrative skills

Flexibility in peak season

Background check clear

Drug screen clear

Education

High School diploma or equivalent

Job description

Responsibilities

You will play a vital role in our company success as the Service Account Coordinator. In this role you will manage the overall business relationship with the customer through proactive, open, responsive, and collaborative account management.

• Dispatch Service Technicians to service calls
• Follow up on technician status
• Review work orders for accuracy and move to billing
• Create purchase orders for technicians
• Act as a point of contact, provide customer service, and general relationship management
• Answer customer phone calls for service requests
• Provide customer with updates or supporting documents as needed

Qualifications

• Must have a High School diploma or equivalent
• 1 year experience in related position or dispatch position required
• Basic computer skills (Outlook, Excel, Word)
• Basic math skills
• Ability to prioritize workload as it relates to customer's needs and adjust accordingly
• Ability to work well both independently and as a team
• Strong administrative, organizational, computer, customer and communication skills
• Flexibility in availability during peak season
• Must be able to pass a background check and drug screen for employment

What We Offer

• Competitive salary.
• Comprehensive benefits package, including health, dental, and vision insurance.
• Health Insurance starting at 99 cents per week
• Retirement savings plan with company match.
• Opportunities for professional development and career advancement.
• A supportive and collaborative work environment.

Join us at freije and play a key role in our continued success and growth. We look forward to welcoming you to our team!

Core Values

• Grit: You Follow Through When Work is Hard
• Lead From Your Seat: You think like an owner
• Uber Customer Centric: You drive a "wow" experience
• Endeavor to be Great: You strive to be the best version of yourself

frēijē is an Equal Opportunity Employer and participates in E-Verify.