Dynamic Service Coordinator: Dispatch, Customer Care & Parts

Keyes North Atlantic, Inc.; Newton (MA); On-site; USD 60,000 - 75,000; Full time

Job summary

Keyes North Atlantic, Inc. is seeking a proactive Service Coordinator to join our service team handling residential HVAC and commercial fire alarm/electrical services. You will deliver exceptional customer service, manage dispatch, and support administrative tasks across the service department.

The role requires strong communication, organization, problem-solving, and the ability to prioritize key accounts and jobs while coordinating with technicians and customers in a fast-paced environment.

Qualifications

• 2–3 years in administrative or customer service role.
• Excellent verbal and written communication skills.
• Strong organizational, communication, and problem-solving abilities.
• Proficiency with CRM software (Buildops, Inspectpoint) and MS Office.

Responsibilities

• Provide customer service and dispatch for residential HVAC and commercial service calls.
• Coordinate service visits, schedule field work, and ensure parts are ordered.
• Maintain accurate records in the CRM and communicate status to customers and technicians.
• Support billing processes by reviewing technician paperwork and responding to invoice questions.

Skills

Customer service

Communication

Organization

Problem-solving

Teamwork

Attention to detail

Independent work

Quick learning

Education

Associate’s degree

Tools

Buildops

Inspectpoint

CRM software

Excel

Word

Outlook

Job description

Keyes North Atlantic, Inc. is seeking a proactive Service Coordinator to join our service team handling residential HVAC and commercial fire alarm/electrical services. You will deliver exceptional customer service, manage dispatch, and support administrative tasks across the service department.

The role requires strong communication, organization, problem-solving, and the ability to prioritize key accounts and jobs while coordinating with technicians and customers in a fast-paced environment.