Client Success Director: Cloud, AI & Growth

PwC; Illinois; On-site; USD 151,000 - 202,000; Full time

Job summary

PwC is seeking a Client Success Lead/Director in Illinois to drive client relationships, guide engagement direction, and support growth across software and product innovation within Advisory. You will translate strategy into action, mentor leaders, and model PwC values while balancing near-term and long-term goals.

You will shape engagement models across cloud, data, analytics, and modernization, manage delivery teams, and ensure outcomes meet client expectations while adhering to firm standards.

Qualifications

• Bachelor's degree required or equivalent with relevant experience.
• Minimum 8 years of experience.

Responsibilities

• Lead client success strategies for managed engineering services and align outcomes with growth plans.
• Shape engagement models across cloud, data, analytics, and modernization workstreams.
• Direct escalations, incidents, and service improvements to strengthen retention and performance.
• Build executive relationships and identify opportunities for expanded service scope.
• Oversee multiple delivery teams and manage capacity, milestones and dependencies.
• Translate client needs into actionable service plans supporting AI-enabled operations.

Skills

Client success leadership

Executive relationships

Cross-functional teams

Change management

AI in services

Education

Bachelor's degree

Job description

PwC is seeking a Client Success Lead/Director in Illinois to drive client relationships, guide engagement direction, and support growth across software and product innovation within Advisory. You will translate strategy into action, mentor leaders, and model PwC values while balancing near-term and long-term goals.

You will shape engagement models across cloud, data, analytics, and modernization, manage delivery teams, and ensure outcomes meet client expectations while adhering to firm standards.