Client Success & Digital Revenue Specialist

American City Business Journals, Inc.; Charlotte (NC); On-site; USD 55,000 - 59,000; Full time

Benefits offered by this job

401K Plan with Employer Match

Paid Parental Leave

Flexible Spending Accounts

Employee Assistance Program

Commuter Flexible Spending

Lifestyle Programs

Job summary

American City Business Journals, Inc. is seeking an Account Manager to support digital sales efforts and manage client relationships in Charlotte. You will coordinate day-to-day activity with local ad teams, deliver timely campaign reporting, and drive ROI through data-driven optimization.

The role requires 1–2 years of media experience, strong communication, and the ability to work independently within a collaborative team to meet tight deadlines in a fast-paced environment.

Qualifications

• Education: Bachelor’s Degree.
• Experience: 1–2 years media experience preferred.
• Proficient in MS Office and web-based collaboration tools (Teams, Zoom).
• Preferred familiarity with Salesforce and Adbook.

Responsibilities

• Maintain day-to-day relationships with local account executives, Advertising Development Directors, Sales Coordinators, Sales Development Directors and clients/agencies.
• Steward campaigns from kickoff to wrap-up and provide performance insights.
• Analyze and report on campaign performance metrics to drive ROI.
• Collaborate on Sales Hub updates and participate in team checks and trainings.

Skills

Customer service

Relationship management

Time management

Communication skills

Problem solving

Team collaboration

Learns quickly

High integrity

Education

Bachelor’s Degree

Tools

MS Office (Outlook, Excel, Word, PowerPoint)

Salesforce

Adbook

Teams / Zoom

Job description

American City Business Journals, Inc. is seeking an Account Manager to support digital sales efforts and manage client relationships in Charlotte. You will coordinate day-to-day activity with local ad teams, deliver timely campaign reporting, and drive ROI through data-driven optimization.

The role requires 1–2 years of media experience, strong communication, and the ability to work independently within a collaborative team to meet tight deadlines in a fast-paced environment.