Client Success & Design Studio Support

Lose Design; Myrtle Beach (SC); On-site; USD 34,663 - 49,369; Full time

Benefits offered by this job

Competitive Pay

Holidays: 25 days + bank holidays

Pension Scheme

Paid Time Off (PTO)

401(k) fixed contribution

Life Insurance

Job summary

A multi-disciplinary design firm is seeking a dynamic Customer Service Representative in Myrtle Beach, SC. This role involves managing customer inquiries, scheduling work to meet requirements, and building customer relationships. Candidates must possess excellent customer service skills, problem-solving abilities, and a high school diploma. The position offers competitive pay at $30.50 per hour along with benefits like 25 holidays plus bank holidays, a pension scheme, and paid time off.

Qualifications

• Previous work in a customer-facing position.

Responsibilities

• Reply to incoming calls from customers.
• Refer to customer scripts in difficult situations.
• Follow and improve departmental processes.
• Ensure databases are up-to-date with client details.
• Participate in training/meetings.
• Keep track of customer accounts.
• Provide follow-ups to customer interactions.
• All other duties as assigned.

Skills

Excellent customer service skills

Problem-solving skills

Proficient with office equipment

Excellent written and verbal skills

Excellent interpersonal skills

Education

High school diploma, G.E.D. or equivalent

Job description

A multi-disciplinary design firm is seeking a dynamic Customer Service Representative in Myrtle Beach, SC. This role involves managing customer inquiries, scheduling work to meet requirements, and building customer relationships. Candidates must possess excellent customer service skills, problem-solving abilities, and a high school diploma. The position offers competitive pay at $30.50 per hour along with benefits like 25 holidays plus bank holidays, a pension scheme, and paid time off.