Accommodations Scheduling Specialist

Pearson; Jackson (MS); On-site; USD 20,173 - 28,731; Full time

Job summary

Pearson is seeking an Accommodations Scheduling Coordinator to provide operational support for testing accommodations. You will handle inquiries, schedule exams, and coordinate with clients, vendors, internal teams, and test centers to ensure proper execution of approved accommodations.

You will work with multiple external service providers and support special projects as needed to meet candidate testing requirements.

Qualifications

• High School Diploma or equivalent experience preferred.
• 2+ years in a customer service position.
• Strong professional communication and time management skills; excellent attention to detail.
• Ability to exercise discretion in handling confidential material.
• Proficiency in MS Office.

Responsibilities

• Interface with clients, candidates, and internal teams to ensure exceptional service.
• Execute requests for candidates approved to test with accommodations following client guidelines, meeting 1 business day KPI.
• Work with service provider vendors to schedule readers, interpreters, and translators per client requirements.
• Coordinate with internal teams to prepare and ship equipment, software, and exam content to test centers.
• Communicate appointment details to Pearson VUE test centers to ensure site readiness.
• Develop SME knowledge of test center capacity guidelines to meet efficiency KPIs.
• Support Contact Center and Channel staff handling accommodations via Helpdesk lines.
• Serve as primary contact for clients on accommodation scheduling and implementation inquiries.
• Identify and escalate non-standard requests to Accommodation Review team for proper approvals.
• Ability to work overtime when requested based on business needs.

Skills

Customer service

Communication

Time management

Discretion

MS Office

Education

High School Diploma

Tools

MS Office

Job description

Pearson is seeking an Accommodations Scheduling Coordinator to provide operational support for testing accommodations. You will handle inquiries, schedule exams, and coordinate with clients, vendors, internal teams, and test centers to ensure proper execution of approved accommodations.

You will work with multiple external service providers and support special projects as needed to meet candidate testing requirements.