Client Success Coordinator — Hearing Health SaaS

Cintrifuse; Cincinnati (OH); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive benefits

Flexible PTO

Job summary

Soundtrace in Cincinnati, OH is seeking a Client Success Associate to serve as the operational backbone for clients running hearing conservation programs. You’ll onboard new locations, coordinate testing, and keep compliance records on track.

You’ll work with safety managers, clinicians, and internal teams to protect workers from hearing loss, respond to client questions, and turn recurring inquiries into improved processes and product feedback.

Qualifications

• Experience in customer success or account operations preferred.
• Comfortable working with spreadsheets and web tools.
• Strong communication with clients by phone and email.

Responsibilities

• Support clients' day-to-day hearing conservation operations, from onboarding through renewal.
• Coordinate audiometric testing schedules and logistics across client locations.
• Help clients keep compliance records accurate and audit-ready.
• Answer client questions and route issues to the right internal team.
• Monitor account health and flag risks or opportunities.
• Improve documentation and product feedback from recurring questions.

Skills

Organizational skills

Communication skills

Problem solving

Customer service mindset

Adaptability and learning software

Attention to detail

Tools

Spreadsheets

CRM software

Job description

Soundtrace in Cincinnati, OH is seeking a Client Success Associate to serve as the operational backbone for clients running hearing conservation programs. You’ll onboard new locations, coordinate testing, and keep compliance records on track.

You’ll work with safety managers, clinicians, and internal teams to protect workers from hearing loss, respond to client questions, and turn recurring inquiries into improved processes and product feedback.