Client Success Associate — Onsite Cincinnati | Flexible PTO

Soundtrace; Cincinnati (OH); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits

Flexible PTO

Job summary

Soundtrace is seeking a Client Success Associate in the Cincinnati area to support onboarding, scheduling, and compliance for client programs. You will coordinate testing, manage documentation, and answer questions to keep accounts healthy.

You will work closely with safety managers, clinicians, and internal teams, solving problems and ensuring a smooth, responsive client experience across locations.

Qualifications

• Experience coordinating onboarding and scheduling for multiple clients.
• Ability to keep accurate compliance records and audit-ready documents.
• Excellent phone, email, and in-person communication.
• Willing to learn new software and work across spreadsheets and web tools.

Responsibilities

• Support clients' day-to-day hearing conservation operations, from onboarding through renewal
• Coordinate audiometric testing schedules, equipment logistics, and follow-ups across client locations
• Help clients keep their compliance records accurate, complete, and audit-ready
• Answer client questions quickly and route technical or clinical issues to the right internal team
• Monitor account health and flag risks or opportunities to the broader team
• Turn recurring client questions into better documentation, processes, and product feedback

Skills

Organized

Clear communicator

Problem solver

Tech-savvy

Empathetic

Job description

Soundtrace is seeking a Client Success Associate in the Cincinnati area to support onboarding, scheduling, and compliance for client programs. You will coordinate testing, manage documentation, and answer questions to keep accounts healthy.

You will work closely with safety managers, clinicians, and internal teams, solving problems and ensuring a smooth, responsive client experience across locations.