Client Success Associate

Soundtrace; Cincinnati (OH); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits

Flexible PTO

Job summary

Soundtrace is seeking a Client Success Associate in the Cincinnati area to support onboarding, scheduling, and compliance for client programs. You will coordinate testing, manage documentation, and answer questions to keep accounts healthy.

You will work closely with safety managers, clinicians, and internal teams, solving problems and ensuring a smooth, responsive client experience across locations.

Qualifications

• Experience coordinating onboarding and scheduling for multiple clients.
• Ability to keep accurate compliance records and audit-ready documents.
• Excellent phone, email, and in-person communication.
• Willing to learn new software and work across spreadsheets and web tools.

Responsibilities

• Support clients' day-to-day hearing conservation operations, from onboarding through renewal
• Coordinate audiometric testing schedules, equipment logistics, and follow-ups across client locations
• Help clients keep their compliance records accurate, complete, and audit-ready
• Answer client questions quickly and route technical or clinical issues to the right internal team
• Monitor account health and flag risks or opportunities to the broader team
• Turn recurring client questions into better documentation, processes, and product feedback

Skills

Organized

Clear communicator

Problem solver

Tech-savvy

Empathetic

Job description

About This Role

As a Client Success Associate at Soundtrace, you'll be the operational backbone for the clients who rely on us to run their hearing conservation programs. From onboarding new locations to coordinating testing schedules and keeping compliance records on track, you'll support our clients' day-to-day operations and make sure every program runs smoothly. You'll work directly with safety managers, clinicians, and our internal teams — and your work will directly protect workers from irreversible hearing loss.

What you'll do

• Support clients' day-to-day hearing conservation operations, from onboarding through renewal
• Coordinate audiometric testing schedules, equipment logistics, and follow-ups across client locations
• Help clients keep their compliance records accurate, complete, and audit-ready
• Answer client questions quickly and route technical or clinical issues to the right internal team
• Monitor account health and flag risks or opportunities to the broader team
• Turn recurring client questions into better documentation, processes, and product feedback

Who you are

• Cincinnati-area based and available to work in person
• Highly organized — you can juggle multiple accounts, schedules, and follow-ups without dropping details
• A clear, warm communicator on the phone, over email, and in person
• A problem-solver who takes ownership and follows through until the client is taken care of
• Comfortable learning new software quickly and working across spreadsheets and web tools
• Empathetic and service-minded — you genuinely enjoy helping people succeed

Nice to have

• Experience in customer success, account management, or client operations
• Familiarity with occupational health, safety, or compliance‑driven industries
• Experience supporting B2B SaaS customers

Why Soundtrace

• Your work directly helps protect workers from irreversible hearing loss
• Small team = real ownership of your accounts and processes
• Learn the full picture of a fast‑growing company, from operations to product
• Competitive salary, comprehensive benefits, and flexible PTO