Client Success Associate

Soundtrace, LLC; Cincinnati (OH); Presencial; USD 45.000 - 65.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Comprehensive benefits

Flexible PTO

Descripción de la vacante

Soundtrace, LLC is seeking a Client Success Associate in the Cincinnati area to support clients in managing hearing conservation programs. You will help onboard new locations, coordinate testing schedules, and keep compliance records up to date.

You’ll work closely with safety managers, clinicians, and internal teams to ensure smooth program operation. You’ll be a dependable communicator, organized problem-solver who learns new software quickly and supports B2B SaaS customers as they ramp usage

Formación

• Highly organized with ability to juggle multiple accounts and schedules.
• Clear, warm communicator on phone, email, and in person.
• Problem-solver who takes ownership and follows through.
• Comfortable learning new software quickly and across tools.
• Empathetic and service-minded approach to clients.

Responsabilidades

• Support clients' day-to-day hearing conservation operations from onboarding through renewal.
• Coordinate audiometric testing schedules and equipment logistics across locations.
• Maintain accurate, audit-ready compliance records for clients.
• Answer client questions and route issues to the appropriate internal team.
• Monitor account health and flag risks or opportunities to the team.
• Turn recurring questions into better docs, processes, and product feedback.

Conocimientos

Organization

Communication

Problem solving

Empathy

Software literacy

Herramientas

Spreadsheets

Web tools

Descripción del empleo

As a Client Success Associate at Soundtrace, you'll be the operational backbone for the clients who rely on us to run their hearing conservation programs. From onboarding new locations to coordinating testing schedules and keeping compliance records on track, you'll support our clients' day-to-day operations and make sure every program runs smoothly. You'll work directly with safety managers, clinicians, and our internal teams — and your work will directly protect workers from irreversible hearing loss.

What you'll do

• Support clients' day-to-day hearing conservation operations, from onboarding through renewal
• Coordinate audiometric testing schedules, equipment logistics, and follow-ups across client locations
• Help clients keep their compliance records accurate, complete, and audit-ready
• Answer client questions quickly and route technical or clinical issues to the right internal team
• Monitor account health and flag risks or opportunities to the broader team
• Turn recurring client questions into better documentation, processes, and product feedback

Who you are

• Cincinnati-area based and available to work in person
• Highly organized — you can juggle multiple accounts, schedules, and follow-ups without dropping details
• A clear, warm communicator on the phone, over email, and in person
• A problem-solver who takes ownership and follows through until the client is taken care of
• Comfortable learning new software quickly and working across spreadsheets and web tools
• Empathetic and service-minded — you genuinely enjoy helping people succeed

Nice to have

• Experience in customer success, account management, or client operations
• Familiarity with occupational health, safety, or compliance-driven industries
• Experience supporting B2B SaaS customers

Why Soundtrace

• Your work directly helps protect workers from irreversible hearing loss
• Small team = real ownership of your accounts and processes
• Learn the full picture of a fast-growing company, from operations to product
• Competitive salary, comprehensive benefits, and flexible PTO