Client Success Associate: Training & Growth Perks

Jackson Hewitt - 3497; Marietta (GA); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Health benefits and wellness

Corporate discount program

Advancement opportunities

Free tax training & PTIN

Free continuing tax education

EA materials & testing reimbursement

Discounted tax returns

Job summary

Jackson Hewitt - 3497 seeks a Client Service Associate to deliver friendly, customer-focused service in a retail office environment. You will confirm appointments, engage with clients, and support marketing efforts to enhance the client experience.

The role emphasizes strong communication, relationship-building, and a willingness to learn in a fast-paced setting, with opportunities for growth within the organization.

Qualifications

• Strong interpersonal and communication skills.
• Experience in a fast-paced retail environment.
• Basic computer proficiency and ability to troubleshoot.
• Prior customer service or sales experience preferred, but not required.
• Willingness to learn and grow in a customer-focused role.

Responsibilities

• Interact with clients and provide friendly service.
• Confirm appointments with clients.
• Follow up with past and potential clients.
• Distribute marketing materials to clients.
• Keep clients engaged during wait times.

Skills

Interpersonal skills

Communication skills

Retail experience

Customer service

Willingness to learn

Tools

Basic computer proficiency

Job description

Jackson Hewitt - 3497 seeks a Client Service Associate to deliver friendly, customer-focused service in a retail office environment. You will confirm appointments, engage with clients, and support marketing efforts to enhance the client experience.

The role emphasizes strong communication, relationship-building, and a willingness to learn in a fast-paced setting, with opportunities for growth within the organization.