Client Service Associate: Engaging Front Desk & Growth

Jackson Hewitt - 1766; Kentucky; On-site; USD 18,000 - 28,000; Full time

Benefits offered by this job

Hourly pay & bonus

Flexible schedule

Identity theft protection

Corporate discounts

Earned wage access

Discounts & rewards

Advancement opportunities

Tax training & PTIN

Continuing tax education

EA materials reimbursement

Job summary

Jackson Hewitt - 1766 is seeking a Client Service Associate to be the friendly face for all who visit our offices, delivering exceptional client experiences and providing essential support. You will actively engage with clients, confirm appointments, and follow up with past and potential clients while distributing marketing materials and keeping clients engaged during wait times.

No matter your background, we welcome you to join our team and grow with us as a tax pro and customer service

Qualifications

• Strong interpersonal and communication skills.
• Experience in a fast-paced retail environment.
• Basic computer proficiency and ability to troubleshoot.
• Prior customer service or sales experience preferred, but not required.
• Willingness to learn and grow in a customer-focused role.

Responsibilities

• Engage with clients and confirm appointments.
• Follow up with past and potential clients.
• Distribute marketing materials.
• Keep clients engaged during wait times.

Skills

Communication skills

Interpersonal skills

Customer service experience

Sales experience

Basic computer skills

Job description

Jackson Hewitt - 1766 is seeking a Client Service Associate to be the friendly face for all who visit our offices, delivering exceptional client experiences and providing essential support. You will actively engage with clients, confirm appointments, and follow up with past and potential clients while distributing marketing materials and keeping clients engaged during wait times.

No matter your background, we welcome you to join our team and grow with us as a tax pro and customer service