Client Success Associate: Onboard & Elevate Client Value

Gartner; Fort Myers (FL); Hybrid; USD 53,000 - 77,000; Full time

Benefits offered by this job

Paid time off

Charity match

Medical plan

Vision plan

Parental leave

401k match

Job summary

Gartner is seeking a Client Success Associate to ensure clients derive value beyond their subscription in a Client for Life environment. You will onboard clients, surface priorities, and help clients make informed business decisions while engaging large client teams across IT, HR, and finance.

The role emphasizes building relationships with stakeholders from C‑level to professionals, ensuring retention and growth.

Qualifications

• 6+ months relevant professional and/or internship experience.
• Proven track record of success fueled by a passion for delighting clients.
• Strong communication, collaboration, prioritization, critical thinking, and influencing skills.
• Bachelor's degree preferred.

Responsibilities

• Build, develop and manage relationships with a variety of clients ranging from senior C-levels to more junior client professions in IT, HR, Supply Chain, Marketing, Finance, Legal, and Sales practices ensuring they are successful in the utilization of their Gartner subscription, resulting in customer satisfaction, retention, and growth
• Introduce Gartner services and capabilities to new clients and communicate value to decision makers
• Facilitate client calls and engagements to surface client priorities, and recommend a program of action that drives high value and return of investment on their Gartner membership
• Collaborate with internal Gartner partners to overcome obstacles and maximize the value Gartner delivers to clients
• Conduct regular reviews of client book of business looking into performance and key client engagement metrics

Skills

Client relationship management

Communication skills

Collaboration

Prioritization

Critical thinking

Influencing skills

Education

Bachelor's degree preferred

Job description

Gartner is seeking a Client Success Associate to ensure clients derive value beyond their subscription in a Client for Life environment. You will onboard clients, surface priorities, and help clients make informed business decisions while engaging large client teams across IT, HR, and finance.

The role emphasizes building relationships with stakeholders from C‑level to professionals, ensuring retention and growth.