Strategic Client Success Manager

Gartner; Irving (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Generous PTO

Medical/Dental/Vision

Parental Leave

401K matching

Job summary

Gartner is seeking a Client Success Associate to onboard clients, demonstrate the value of Gartner services, and drive ongoing engagement across multiple business units. You will surface client priorities, introduce services, and collaborate with many internal teams to maximize ROI and client satisfaction.

You will manage relationships from C-levels to junior professionals, ensuring successful utilization of the Gartner subscription, leading to retention and growth across large client teams.

Qualifications

• 3+ years of relevant professional and/or internship experience.
• Proven track record of success fueled by a passion for delighting clients.
• Strong communication, collaboration, prioritization, critical thinking, and influencing skills.
• Bachelor’s degree preferred

Responsibilities

• Build, develop and manage relationships with a variety of clients ranging from senior C-levels to more junior client professions in IT, HR, Supply Chain, Marketing, Finance, Legal, and Sales practices ensuring they are successful in the utilization of their Gartner subscription, resulting in customer satisfaction, retention, and growth
• Introduce Gartner services and capabilities to new clients and communicate value to decision makers
• Facilitate client calls and engagements to surface client priorities, and recommend a program of action that drives high value and return of investment on their Gartner membership
• Collaborate with internal Gartner partners to overcome obstacles and maximize the value Gartner delivers to clients
• Conduct regular reviews of client book of business looking into performance and key client engagement metrics

Skills

Communication

Collaboration

Prioritization

Critical thinking

Influencing

Education

Bachelor's degree

Job description

Gartner is seeking a Client Success Associate to onboard clients, demonstrate the value of Gartner services, and drive ongoing engagement across multiple business units. You will surface client priorities, introduce services, and collaborate with many internal teams to maximize ROI and client satisfaction.

You will manage relationships from C-levels to junior professionals, ensuring successful utilization of the Gartner subscription, leading to retention and growth across large client teams.