Client Success Associate - Onboarding & Value Delivery

Gartner; Irving (TX); Hybrid; USD 53,000 - 77,000; Full time

Benefits offered by this job

Competitive salary

Generous PTO

Charity match program

Medical, Dental & Vision

Parental Leave

EAP

401K matching

Stock purchase plan

Job summary

Gartner is seeking a Client Success Associate to onboard clients, prove Gartner concepts, and drive engagement across products used by large client teams. You will surface priorities, recommend actions, and collaborate with internal teams to maximize value and ROI.

Ideal candidates have 6+ months of relevant experience, strong communication skills, and a passion for client delight. The role offers a hybrid work environment with competitive compensation and benefits.

Qualifications

• 6+ months relevant professional and/or internship experience.
• Proven track record of success fueled by a passion for delighting clients.
• Strong communication, collaboration, prioritization, critical thinking, and influencing skills.
• Bachelor's degree preferred.

Responsibilities

• Build, develop and manage relationships with a variety of clients ranging from senior C-levels to more junior client professions across IT, HR, Supply Chain, Marketing, Finance, Legal, and Sales to ensure successful Gartner subscription use.
• Introduce Gartner services and capabilities to new clients and communicate value to decision makers.
• Facilitate client calls and engagements to surface priorities and recommend a program of action that drives value and ROI.
• Collaborate with internal Gartner partners to overcome obstacles and maximize value delivered to clients.
• Conduct regular reviews of client book of business focusing on performance and engagement metrics.

Skills

Relationship building

Communication

Collaboration

Prioritization

Critical thinking

Influencing

Client management

Education

Bachelor's degree preferred

Job description

Gartner is seeking a Client Success Associate to onboard clients, prove Gartner concepts, and drive engagement across products used by large client teams. You will surface priorities, recommend actions, and collaborate with internal teams to maximize value and ROI.

Ideal candidates have 6+ months of relevant experience, strong communication skills, and a passion for client delight. The role offers a hybrid work environment with competitive compensation and benefits.