Client Success Associate - Flexible Schedule & Growth

Jackson Hewitt Tax Service Inc.; Marble Falls (TX); On-site; USD 17,000 - 28,000; Full time

Benefits offered by this job

Performance bonus

Company events

Flexible schedule

Health benefits

Discount program

Advancement opportunities

Tax training and PTIN

Job summary

Jackson Hewitt Tax Service Inc. is seeking a Client Service Associate to greet clients, manage appointments, and support the client journey with friendly, proactive service. You will engage with customers, handle follow-ups, and assist with marketing materials while keeping the wait experience smooth and positive.

The role emphasizes excellent communication, teamwork, and a willingness to learn in a fast-paced tax-services environment across multiple offices.

Qualifications

• Excellent communication and interpersonal skills.
• Experience in a fast-paced retail environment is preferred.
• Basic computer proficiency and ability to troubleshoot common issues.
• Prior customer service or sales experience is a plus, but not required.

Responsibilities

• Engage with clients and be the friendly face of the office.
• Confirm appointments and follow up with past and potential clients.
• Distribute marketing materials and keep clients engaged during wait times.

Skills

Excellent communication

Interpersonal skills

Retail experience

Basic computer skills

Customer service/sales experience

Job description

Jackson Hewitt Tax Service Inc. is seeking a Client Service Associate to greet clients, manage appointments, and support the client journey with friendly, proactive service. You will engage with customers, handle follow-ups, and assist with marketing materials while keeping the wait experience smooth and positive.

The role emphasizes excellent communication, teamwork, and a willingness to learn in a fast-paced tax-services environment across multiple offices.