Client Success Associate - Cybersecurity MSP

Point to Point Solution Inc; United States; Hybrid; USD 61,000 - 75,000; Part time

Benefits offered by this job

PTO

Paid holidays

Commission on upsells

Job summary

A cybersecurity-focused Managed Service Provider in the United States is seeking a Junior Account Manager to enhance client relationships and manage onboarding. This hybrid role involves coordinating with clients and a technical team, identifying cybersecurity opportunities, and ensuring client satisfaction. Ideal candidates are organized and possess strong communication skills. Competitive compensation includes commission on upsells and a salary range of $61,000–$75,000+.

Qualifications

• 1–2 years in MSP, SaaS, IT, or customer success preferred.
• Experience with M365, ticketing systems, or IT onboarding is a plus.
• Familiarity with TBRs, cybersecurity tools, or compliance frameworks.

Responsibilities

• Serve as the primary point of contact for clients.
• Own and manage all onboarding phases from signed MSA to 30‑day review.
• Identify opportunities for cybersecurity upgrades.
• Prepare ticket trend reports and client summaries.

Skills

Strong communication and relationship‑building skills

Highly organized

Ability to translate technical concepts into business language

Job description

A cybersecurity-focused Managed Service Provider in the United States is seeking a Junior Account Manager to enhance client relationships and manage onboarding. This hybrid role involves coordinating with clients and a technical team, identifying cybersecurity opportunities, and ensuring client satisfaction. Ideal candidates are organized and possess strong communication skills. Competitive compensation includes commission on upsells and a salary range of $61,000–$75,000+.