Junior Account Manager

Point to Point Solution Inc

United States

Hybrid

USD 61,000 - 75,000

Part time

14 days+

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Benefits offered by this job

PTO

Paid holidays

Commission on upsells

Job summary

A cybersecurity-focused Managed Service Provider in the United States is seeking a Junior Account Manager to enhance client relationships and manage onboarding. This hybrid role involves coordinating with clients and a technical team, identifying cybersecurity opportunities, and ensuring client satisfaction. Ideal candidates are organized and possess strong communication skills. Competitive compensation includes commission on upsells and a salary range of $61,000–$75,000+.

Qualifications

1–2 years in MSP, SaaS, IT, or customer success preferred.
Experience with M365, ticketing systems, or IT onboarding is a plus.
Familiarity with TBRs, cybersecurity tools, or compliance frameworks.

Responsibilities

Serve as the primary point of contact for clients.
Own and manage all onboarding phases from signed MSA to 30‑day review.
Identify opportunities for cybersecurity upgrades.
Prepare ticket trend reports and client summaries.

Skills

Strong communication and relationship‑building skills

Highly organized

Ability to translate technical concepts into business language

Job description

Point to Point Solution Inc. (PTPS) is a fast‑growing, cybersecurity‑focused Managed Service Provider (MSP) serving professional services firms across New York City—including law, finance, accounting, nonprofit, and healthcare. We pride ourselves on 5–15 minute response times, a cybersecurity‑first approach, and an exceptional client experience.

We are expanding our team and seeking a Junior Account Manager to support our clients, manage new client onboarding, and ensure clients receive world‑class service throughout their lifecycle.

Role Description

In this role you are responsible for strengthening client relationships, coordinating onboarding, conducting business reviews, identifying technology and cybersecurity improvement opportunities, and ensuring overall client satisfaction.

This is a client‑facing, communication‑heavy role—ideal for someone who enjoys organization, relationship management, and being the connector between clients and the technical team. This is a hybrid role so you will be required to be in the city as well as being able to work remotely.

You will work closely with the COO and collaborate daily with our technical team. You will play a key role in ensuring the timely and successful delivery of our technology services to support client goals.

Key Responsibilities

Client Relationship Management

Serve as the primary point of contact for clients
Conduct check‑ins and Technology Business Reviews
Maintain high client satisfaction and proactively address concerns
Track client goals, issues, and technology roadmaps

New Client Onboarding

Own and manage all onboarding phases from signed MSA to 30‑day review
Coordinate schedules and deliverables between clients, technicians, and vendors
Communicate onboarding progress and expectations clearly to clients

Account Growth

Identify opportunities for cybersecurity upgrades (SOC/MDR, Zero Trust, SASE, Pen Testing, etc.)
Present solutions and coordinate proposals
Track and manage license usage, increases, and reductions
Assist in planning and preparing proposals, renewals, and SOWs

Client Reporting & Documentation

Prepare ticket trend reports, client summaries, and onboarding dashboard

Internal Coordination

Work with technicians to ensure client expectations are aligned with deliverables
Collaborate with the Marketing team on marketing deliverables linked to client outcomes
Maintain CRM cleanliness and track all client interactions

Required