Client Success Associate

Gartner; Little Rock (AR); On-site; USD 52,000 - 79,000; Full time

Benefits offered by this job

Competitive salary

Generous PTO

Charity match

Medical/Dental/Vision plans

Parental leave

EAP

401(k) matching

Employee stock purchase plan

Collaborative culture

Professional development

Job summary

Gartner is hiring for a Client Success associate to onboard clients, demonstrate value, and drive engagement with Gartner services. You will surface client priorities and translate them into actionable programs that deliver high ROI and satisfaction.

You will collaborate with internal teams, manage relationships across roles from C-level to staff, and monitor performance metrics to ensure continued value from the Gartner subscription.

Qualifications

• 6+ months of relevant professional or internship experience.
• Proven track record of delighting clients.
• Strong communication and collaboration skills.

Responsibilities

• Build, develop and manage relationships with a variety of clients from senior to junior levels across IT, HR, and business practices.
• Introduce Gartner services to new clients and communicate value to decision-makers.
• Facilitate client calls and engagements to surface priorities and recommend actions that drive value and ROI.
• Collaborate with internal Gartner partners to overcome obstacles and maximize client value.
• Conduct regular reviews of the client book of business and analyze engagement metrics.

Skills

Client relationships

Communication

Collaboration

Prioritization

Critical thinking

Influencing

Education

Bachelor's degree

Job description

About the role

The Client Success team follows a Client for Life Philosophy, and individuals in this role ensure that every Gartner client receives value far exceeding their investment. Associates seek to understand and surface client priorities, break down challenges, and identify the most effective ways to support the client in making the right decisions for their business. They are responsible for onboarding clients, proving the concept of Gartner services, and stimulating client engagement of products that are used by large client teams.

What you will do

• Build, develop and manage relationships with a variety of clients ranging from senior C‑level executives to junior client professionals in IT, HR, Supply Chain, Marketing, Finance, Legal, and Sales practices, ensuring they are successful in the utilization of their Gartner subscription, resulting in customer satisfaction, retention, and growth.
• Introduce Gartner services and capabilities to new clients and communicate value to decision‑makers.
• Facilitate client calls and engagements to surface client priorities and recommend a program of action that drives high value and return of investment on their Gartner membership.
• Collaborate with internal Gartner partners to overcome obstacles and maximize the value Gartner delivers to clients.
• Conduct regular reviews of the client book of business, looking into performance and key client engagement metrics.

What you will need

• 6+ months of relevant professional and/or internship experience.
• Proven track record of success fueled by a passion for delighting clients.
• Strong communication, collaboration, prioritization, critical thinking, and influencing skills.
• Bachelor’s degree preferred.

What you will get

• Competitive salary (base range $52,000 – $79,000) with annual bonus or role‑based sales incentive plan.
• Generous paid time off policy.
• Charity match program.
• Medical, Dental, and Vision plans.
• Parental leave.
• Employee Assistance Program (EAP).
• 401(k) matching up to $7,200 per year and opportunity to purchase company stock at a discount.
• Collaboration, team‑oriented culture that embraces diversity.
• Professional development and unlimited growth opportunities.

EEO statement

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity. Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964‑0096 or by sending an email to [e-mail].