Customer Success Associate

Gartner; Dallas (TX); On-site; USD 55,000 - 73,000; Full time

Benefits offered by this job

Competitive salary

Generous paid time off

Charity match program

Medical, Dental & Vision plans

Parental Leave

Employee Assistance Program (EAP)

401K matching

Professional development

Unlimited growth opportunities

Job summary

Gartner is seeking a Client Success Associate in the United States to onboard clients, surface business priorities, and drive continued engagement with Gartner services across large client teams.

You will work with senior to junior client contacts to ensure value realization, collaborating with internal teams to tailor Gartner resources and solutions. The role emphasizes client delight, proactive outreach, and measurable outcomes.

Qualifications

• Bachelor's degree preferred with 6+ months relevant experience.
• Proven track record of delighting clients.
• Strong communication and collaboration skills.

Responsibilities

• Partner with clients across roles to ensure Gartner subscription success.
• Deliver value to decision makers and drive growth by collaborating with the service team.
• Identify client priorities and align Gartner resources to meet them.
• Collaborate with Gartner stakeholders to drive service delivery and outcomes.
• Leverage insights and metrics to improve engagement, satisfaction, retention and growth.

Skills

Communication

Collaboration

Prioritization

Critical thinking

Influencing

Education

Bachelor's degree preferred

Job description

The Client Success team follows a Client for Life Philosophy, and individuals in this role ensure that every Gartner client receives value far exceeding their investment. Associates seek to understand and surface client’s business priorities, breakdown challenges, and identify the most effective ways to support the client in making the right decisions for their business. They are responsible for onboarding clients, proving the concept of Gartner services, and stimulating client engagement of products that are used by large client teams.

What you will do

• Partner with clients ranging from senior C-levels to more junior client professions in IT, HR, Supply Chain, Marketing, Finance, Legal, and Sales practices to ensure they are successful in the use of their Gartner subscription
• Deliver value to decision makers and drive Gartner growth by working as part of a service team where responsibilities can include: Introducing Gartner services and capabilities to prospective & new clients, account management or connecting clients with the Gartner expert community.
• Identify client priorities and understand how to align Gartner's resources to provide best in class service that enables clients to achieve their priorities and maximize the return of investment on their Gartner membership
• Collaborate with internal Gartner stakeholders to drive service delivery & business results, share best practices and design innovative solutions to overcome obstacles.
• Leverage insights & metrics to drive continuous client engagement, satisfaction, retention and growth.

What you will need

• Bachelors degree is preferred along with 6+ months relevant professional and/or internship experience
• Proven track record of success fueled by a passion for delighting clients
• Strong communication, collaboration, prioritization, critical thinking, and influencing skills

What you will get

• Competitive salary, generous paid time off policy, charity match program, Medical, Dental & Vision Plans, Parental Leave, Employee Assistance Program (EAP), 401K matching and more!
• Collaborative, team-oriented culture that embraces diversity
• Professional development and unlimited growth opportunities