Client Success Architect — Payments Solutions

Visa; United States; On-site; USD 70,000 - 90,000; Full time

Job summary

Visa is seeking a results-oriented Analyst, Client Success to manage operational relationships across a diverse client portfolio. You will provide consultative support, resolve issues, and drive adoption of automated tools that enhance client experiences.

The role emphasizes collaboration with cross-functional teams and leveraging emerging technologies to improve outcomes. All roles require digital fluency and the ability to work with tools including AI assistants to support daily work.

Qualifications

• Experience in a client support or client relationship management role with financial services or information services exposure.
• Ability to use data to develop business solutions and provide clear analysis.
• Ability to explain technical concepts in business terms for clients.

Responsibilities

• Support client implementation of Visa products by coordinating with client and Visa teams.
• Resolve client inquiries promptly and act as a client advocate.
• Drive adoption of Visa self-service tools and improve client experience.
• Collaborate with Client Services and cross-functional teams to resolve issues.

Skills

Client relationship mgmt

Data analysis

Technical communication

Cross-country collaboration

Prioritization & multi-tasking

Education

Bachelor's degree or higher

Tools

Microsoft Office

Job description

Visa is seeking a results-oriented Analyst, Client Success to manage operational relationships across a diverse client portfolio. You will provide consultative support, resolve issues, and drive adoption of automated tools that enhance client experiences.

The role emphasizes collaboration with cross-functional teams and leveraging emerging technologies to improve outcomes. All roles require digital fluency and the ability to work with tools including AI assistants to support daily work.