Senior Client Success Strategist

Visa; Atlanta (GA); On-site; USD 127,000 - 204,000; Full time

Job summary

Visa in Atlanta, GA is seeking a Sr. Consultant, Client Success to own the post-sale client relationship and drive operational solutions that promote product adoption and geographic expansion.

You will partner with Sales and Product to maximize client benefits and align with the Sales Account Plan. The role requires professional leadership and strong interpersonal skills to manage diverse client stakeholders across North America.

Qualifications

• 8+ years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD
• 9+ years of relevant work experience with a Bachelor Degree or 7+ years with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3+ years with a PhD
• Analytical skills to extract and synthesize relevant data into business solutions and provide sound analysis
• Able to communicate complex technical terms and/or processes in business language tailored to client
• Self-starter able to achieve results as part of an effective team (across countries and time zones)
• Able to effectively prioritize and multi-task under deadlines
• Experience representing technical and/or business issues and solutions to influence audiences at multiple levels of an organization, including executives, in support of strategic business plans

Responsibilities

• Oversee the implementation of new Visa products the Client purchases by coordinating key Client and Visa teams to expedite implementation readiness activities and steer the client toward getting faster time to value and maximize adoption of deployed products.
• Ensure Client operational goals and success metrics for their overall Visa product landscape are understood.
• Build and sustain a trusted client advocate status with key client stakeholders by proactively executing against forward looking Client Success Plans, in alignment with the Account Team, to track client specific outcomes including a client's adoption and performance of Visa products purchased.
• Drive and deliver initiatives to improve client adoption of products and use of Visa's self-service tools.

Skills

Analytical skills

Communication

Self-starter

Prioritization

Education

Bachelor's degree or higher

Job description

Visa in Atlanta, GA is seeking a Sr. Consultant, Client Success to own the post-sale client relationship and drive operational solutions that promote product adoption and geographic expansion.

You will partner with Sales and Product to maximize client benefits and align with the Sales Account Plan. The role requires professional leadership and strong interpersonal skills to manage diverse client stakeholders across North America.