VP, Client Success Leader — NA Financial Institutions

Visa; Denver (CO); Hybrid; USD 229,000 - 338,000; Full time

Job summary

Visa is seeking a Vice President, Client Success for North America Financial Institutions to lead client experience, post-sale relationship strategy, onboarding, and service delivery across North America. The role collaborates with Sales, Product, Technology, Finance, Risk, and Operations to drive value realization and client outcomes.

The ideal candidate has extensive payments leadership, a track record of building high-performing teams, deep FI operations knowledge, and strong executive

Qualifications

• 12+ years of work experience with a bachelor's Degree or at least 10 years of experience with an Advanced degree (e.g. Masters/ MBA/JD/MD) or at least 8 years of work experience with a PhD.
• 15+ years of experience in payments, financial services, technology, consulting, or a related industry.
• 10+ years of people leadership experience, including responsibility for leaders and geographically dispersed teams.
• Deep knowledge of payments, issuer processing, authorization, clearing, connectivity, settlement, and financial institution operations.

Responsibilities

• Lead the Client Success strategy for Super Regional and Regional Financial Institutions, Sponsor Banks, and DPS clients across North America.
• Own client success outcomes and ensure clients realize measurable value from Visa products, services, and capabilities.
• Build trusted relationships with C-suite and senior client stakeholders, acting as an executive sponsor and strategic advisor.
• Partner with Sales on account planning, retention, revenue growth, and opportunities to expand solution adoption.

Education

Bachelor's Degree

Advanced degree (MBA/JD/MD)

PhD

Job description

Visa is seeking a Vice President, Client Success for North America Financial Institutions to lead client experience, post-sale relationship strategy, onboarding, and service delivery across North America. The role collaborates with Sales, Product, Technology, Finance, Risk, and Operations to drive value realization and client outcomes.

The ideal candidate has extensive payments leadership, a track record of building high-performing teams, deep FI operations knowledge, and strong executive