Consultant, Client Success

Visa; United States; On-site; USD 70,000 - 90,000; Full time

Job summary

Visa is seeking a results-oriented Analyst, Client Success to manage operational relationships across a diverse client portfolio. You will provide consultative support, resolve issues, and drive adoption of automated tools that enhance client experiences.

The role emphasizes collaboration with cross-functional teams and leveraging emerging technologies to improve outcomes. All roles require digital fluency and the ability to work with tools including AI assistants to support daily work.

Qualifications

• Experience in a client support or client relationship management role with financial services or information services exposure.
• Ability to use data to develop business solutions and provide clear analysis.
• Ability to explain technical concepts in business terms for clients.

Responsibilities

• Support client implementation of Visa products by coordinating with client and Visa teams.
• Resolve client inquiries promptly and act as a client advocate.
• Drive adoption of Visa self-service tools and improve client experience.
• Collaborate with Client Services and cross-functional teams to resolve issues.

Skills

Client relationship mgmt

Data analysis

Technical communication

Cross-country collaboration

Prioritization & multi-tasking

Education

Bachelor's degree or higher

Tools

Microsoft Office

Job description

About Us

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale - tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters - to you, to your community, and to the world. Progress starts with you.

Job Description

Role Summary:

The Analyst, Client Success is an individual contributor within the Client Success Shared Services team, responsible for managing operational relationships and providing support to a diverse portfolio of Visa clients. This role focuses on delivering effective and consultative operational assistance, helping clients resolve issues and drive improvement opportunities to completion.

The position offers the opportunity to influence how Visa manages its growth clients by supporting the development and deployment of automated tools, capabilities, and processes that enhance the Client Experience. The Analyst will define and implement client support strategies that drive value for clients and align with Visa's business objectives.

All roles require digital fluency, including the ability to work with emerging technologies such as Generative AI tools (e.g. ChatGPT, Microsoft Copilot) to support everyday work.

Key Responsibilities:

• Support client implementation of new Visa products by coordinating with client and Visa teams to expedite readiness activities and maximize product adoption.
• Ensure prompt and accurate resolution of client inquiries, acting as a client advocate and deploying proactive engagement when appropriate.
• Drive and deliver initiatives to improve client adoption of Visa's self-service tools.
• Establish working relationships with Client Services and cross-functional subject matter experts to resolve client issues and optimize performance.
• Stay current with Visa solutions and technologies to provide an enhanced client experience.

Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.

Qualifications

Basic Qualifications:

• 2 or more years of work experience with a Bachelor's Degree or an Advanced Degree (e.g. Masters, MBA, JD, MD, or PhD).
• Experience in a client support or client relationship management role that involved managing client expectations and in the financial services, payment, software, or information services industries.
• Experience in using data to develop business solutions and provide sound analysis.
• Experience in communicating technical terms and processes in business language tailored to clients.
• Experience in achieving results as part of an effective team across countries and time zones.
• Experience in prioritizing and multi-tasking under deadlines.
• Experience using standard Microsoft Office tools (e.g., Excel, PowerPoint, Word).
• Experience in building client relationships and partnering with clients to build their business.
• Experience in listening to and prioritizing customer needs to drive value realization.
• Experience in building measurable action plans to help clients achieve business goals.
• Experience in communicating clearly and effectively with clients.
• Experience in taking ownership over problems and finding creative solutions to complex issues.

Preferred Qualifications:

• 3 or more years of work experience with a Bachelor's Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)
• Experience using data to develop business solutions and provide sound analysis
• Experience in supporting the design and delivery of initiatives to improve client adoption and use of Visa's self-service tools.
• Experience in establishing working relationships with cross-functional subject matter experts.
• Experience in staying current with the latest Visa solutions and technologies.
• Experience in critical thinking and taking proactive action to resolve client issues.

Visa is an EEO Employer

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.