Client Success & Account Manager

Rentokil North America; Jacksonville (FL); On-site; USD 47,000 - 50,000; Full time

Benefits offered by this job

Health benefits

401(k) retirement plan

Tuition Reimbursement

Paid holidays

Job summary

Rentokil North America in Jacksonville, FL seeks an experienced Account Manager to maintain and expand relationships with clients and serve as the primary contact for their accounts. You will address client needs, develop tailored solutions, and coordinate project execution to ensure satisfaction and growth.

The role requires a Bachelor's degree in business or related field, at least 3 years in account management or sales, and a valid driver's license. CRM and MS Office proficiency are essential.

Qualifications

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 3 years of experience in account management, client relations, or sales, preferably within environmental services or related industry.
• Must possess a valid driver's license from state of residence.
• Proficiency in MS Office Suite and CRM software.

Responsibilities

• Build and nurture long-term client relationships and address concerns.
• Serve as main point of contact for assigned client accounts.
• Maintain regular communication via emails, calls, and meetings to update on services and gather feedback.
• Assess client needs and collaborate with internal teams to develop tailored solutions.
• Coordinate and oversee project execution, ensuring timelines and budgets meet standards.
• Identify opportunities for upselling and cross-selling additional services to clients.
• Address client issues promptly, escalating complex cases appropriately.
• Develop strategies to improve client retention and loyalty.
• Stay informed about industry trends to identify growth opportunities.
• Prepare regular reports on account status and KPIs for management.

Skills

Account management

Communication skills

Negotiation

CRM software

MS Office

Education

Bachelor's degree in Business Administration/Marketing or related field

Tools

CRM software

MS Office Suite

Job description

Rentokil North America in Jacksonville, FL seeks an experienced Account Manager to maintain and expand relationships with clients and serve as the primary contact for their accounts. You will address client needs, develop tailored solutions, and coordinate project execution to ensure satisfaction and growth.

The role requires a Bachelor's degree in business or related field, at least 3 years in account management or sales, and a valid driver's license. CRM and MS Office proficiency are essential.