Client Solutions Manager - Retail Growth

TikTok; Austin (TX); On-site; USD 110,000 - 140,000; Full time

Job summary

TikTok in Austin is seeking a Client Solutions Manager for Retail to lead strategic partnerships and act as a trusted daily contact for high-value advertisers. You will develop media strategies, translate data into actionable insights, and coordinate with Product and Engineering to optimize campaigns, while educating clients on platform updates and best practices.

This role requires 4+ years in client solutions or ad tech, strong data skills, and comfort in a fast-paced environment; the team

Qualifications

• 4+ years of experience in client solutions, account management, digital advertising, AdTech, or a related field.

Responsibilities

• Cultivate and maintain strategic partnerships with clients, serving as a trusted advisor and key point of contact for day-to-day client communications.
• Develop and execute media strategies tailored to client goals.
• Leverage deep product expertise to help clients activate full-funnel strategies — from brand awareness to performance — ensuring TikTok’s solutions are effectively aligned to client objectives.
• Educate clients on TikTok’s products, platform updates, and best practices to drive campaign success.
• Analyze campaign data to identify strategic optimizations and upsell opportunities, and provide clients with proactive performance insights and actionable recommendations.
• Coordinate cross-functional teams and resources to deliver on long-term account plans and strategic client initiatives.
• Diagnose and troubleshoot client issues alongside cross-functional teams, such as Product and Engineering.

Skills

Data analysis

Client communication

Strategic thinking

Tools

Excel

Data Studio

Job description

TikTok in Austin is seeking a Client Solutions Manager for Retail to lead strategic partnerships and act as a trusted daily contact for high-value advertisers. You will develop media strategies, translate data into actionable insights, and coordinate with Product and Engineering to optimize campaigns, while educating clients on platform updates and best practices.

This role requires 4+ years in client solutions or ad tech, strong data skills, and comfort in a fast-paced environment; the team