Client Services Team Lead — Onsite Chat Support

Airbase; Meridian (ID); On-site; USD 70,000 - 95,000; Full time

Job summary

Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The Lead Client Services role is on-site at our Meridian, ID location, supervising a team of Account Managers to ensure client satisfaction.

You will monitor performance, provide ongoing learning opportunities, handle escalated client issues, and drive process improvements across the team while coordinating workload and assignments to maximize

Qualifications

• Experience leading a client services team.
• Strong problem-solving and communication skills.
• Ability to coordinate workload and client assignments.

Responsibilities

• Monitor team performance (quantitative and qualitative).
• Provide ongoing learning opportunities to build knowledge.
• Work directly with clients on escalated issues.
• Identify and facilitate process improvements.
• Coordinate work across the team, including workload management and client assignments.

Skills

Team leadership

Client relations

Performance monitoring

Process improvement

Escalation handling

Job description

Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The Lead Client Services role is on-site at our Meridian, ID location, supervising a team of Account Managers to ensure client satisfaction.

You will monitor performance, provide ongoing learning opportunities, handle escalated client issues, and drive process improvements across the team while coordinating workload and assignments to maximize