On-Site HR & Payroll Chat Specialist

Teamtalentus; Meridian (ID); On-site; USD 32,000 - 36,000; Full time

Job summary

Paylocity, a leading HR and payroll software provider, seeks a Chat Service Representative for its Meridian, ID office. You will resolve client payroll and HR system issues while delivering outstanding service across multiple chats and platforms.

The ideal candidate has a Bachelor's degree, strong MS Office skills, and proven ability to multitask, ask probing questions, and support clients across all segments. This is a 100% in-office role with regular daytime hours.

Qualifications

• Bachelor’s Degree is required.
• Experience in customer service or client interfacing.
• Proficiency with Microsoft Office suite.
• Ability to coordinate, prioritize, and execute multiple tasks simultaneously.
• Ask probing questions to understand client needs.

Responsibilities

• Resolve client payroll and HR system issues via chat.
• Maintain strong customer relationships and provide timely solutions.
• Balance workload across multiple chats and systems.
• Navigate Paylocity products and resources to answer questions.

Skills

Multitasking

Probing questions

Communication

Time management

Customer service

Keyboarding

Education

Bachelor’s Degree

Tools

Excel

Microsoft Office

Job description

Paylocity, a leading HR and payroll software provider, seeks a Chat Service Representative for its Meridian, ID office. You will resolve client payroll and HR system issues while delivering outstanding service across multiple chats and platforms.

The ideal candidate has a Bachelor's degree, strong MS Office skills, and proven ability to multitask, ask probing questions, and support clients across all segments. This is a 100% in-office role with regular daytime hours.