Growth-Focused Client Services Manager

Paylocit; Meridian (ID); On-site; USD 79,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) with company match

Career development opportunities

Life and disability insurance

Job summary

Paylocity is expanding its Client Services leadership team in Meridian, ID. This 100% in-office role seeks a Manager Client Services to lead a team of Account Managers, drive client satisfaction, and oversee escalated client interactions.

The role requires a Bachelor’s degree and 2+ years of leadership in customer service, with experience in payroll/HCM software. Expect KPI-driven work, strong mentoring, and a hands-on approach to improve retention.

Qualifications

• Bachelor’s degree required.
• 2+ years of leadership experience in a customer service/customer relationship role.
• Experience using reporting and metrics (Monthly/Quarterly KPIs).
• Experience with leading other leaders preferred.
• Previous experience in HCM/Direct Payroll Industry.
• Experience working with payroll, HCM, or HRIS software.
• Excellent knowledge of MS Office, including MS Excel.
• Strong interpersonal skills.
• Physical requirements: ability to sit for extended periods.
• Use of computer and phone systems; able to multitask across software.

Responsibilities

• Develop strategies and initiatives to enhance and maintain client satisfaction and retention.
• Lead and manage a team of Account Managers providing coaching and guidance on client interactions, issue resolution, and the application of soft skills to minimize client risk.
• Facilitate continuous learning opportunities to expand the knowledge base of your staff.
• Offer proactive development opportunities aligned with corporate goals and values.
• Create and maintain an effective and positive work environment that encourages open communication, learning, coaching and recognition in line with the organization’s values.
• Monitor team workload, ensuring appropriate balance of volume, priority, and client/account manager alignment.
• Manage the hiring and onboarding of new team members, emphasizing the establishment of strong trusted relationships from day one.
• Generate creative solutions and innovative ideas to increase employee engagement and retention.
• Collaborate with cross-functional partners to ensure that processes and tools are in place to best support clients and the client services team, including Technical Services, Finance, Tax, Sales, Support, Distribution, and Implementation.
• Exhibit flexibility in day-to-day responsibilities, emphasizing agility in adapting to changing circumstances.
• Travel up to 25% for internal and/or client-facing meetings.

Skills

Leadership

Customer service

Communication skills

Problem solving

Education

Bachelor's degree

Tools

MS Excel

MS Office

Job description

Paylocity is expanding its Client Services leadership team in Meridian, ID. This 100% in-office role seeks a Manager Client Services to lead a team of Account Managers, drive client satisfaction, and oversee escalated client interactions.

The role requires a Bachelor’s degree and 2+ years of leadership in customer service, with experience in payroll/HCM software. Expect KPI-driven work, strong mentoring, and a hands-on approach to improve retention.