Client Services Manager: Growth & Retention Lead

Quiet Capital; Meridian (ID); On-site; USD 79,000 - 120,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) matching

Job summary

Paylocity, a leading cloud-based HR and payroll software provider, seeks a Manager Client Services at our Meridian, ID location. The role focuses on guiding a leadership team to proactively service Growth clients, improve retention, and ensure high levels of client satisfaction.

The ideal candidate has a Bachelor’s degree, 2+ years of leadership in customer service, and experience with KPIs, HRIS, and payroll systems. On-site work requires daily presence in the office.

Qualifications

• Bachelor’s degree required.
• 2+ years of leadership experience in a customer service role.
• Experience using reporting and metrics (Monthly/Quarterly KPIs).
• Experience leading other leaders preferred.
• Experience in HCM/Direct Payroll Industry and with payroll/HCM/HRIS software.

Responsibilities

• Develop strategies to enhance client satisfaction and retention.
• Lead and coach a team of Account Managers on client interactions, issue resolution, and soft skills application.
• Facilitate continuous learning opportunities to expand staff knowledge.
• Oversee hiring and onboarding of new team members and build strong client relationships.
• Collaborate with cross-functional partners to support clients and the client services team.

Skills

Leadership

Interpersonal skills

KPIs/Reporting

HCM/Payroll knowledge

Education

Bachelor’s degree

Tools

MS Excel

Job description

Paylocity, a leading cloud-based HR and payroll software provider, seeks a Manager Client Services at our Meridian, ID location. The role focuses on guiding a leadership team to proactively service Growth clients, improve retention, and ensure high levels of client satisfaction.

The ideal candidate has a Bachelor’s degree, 2+ years of leadership in customer service, and experience with KPIs, HRIS, and payroll systems. On-site work requires daily presence in the office.