Client Services Ops Lead — Elevate Team

Paylocity; Meridian (ID); On-site; USD 53,600 - 85,100; Full time

Benefits offered by this job

401(k) match

Medical, dental, vision benefits

Annual bonus

Job summary

Paylocity is seeking a Lead Client Services Ops professional in Meridian, ID, to support its Elevate Solutions Team by providing operational guidance and ensuring outstanding client satisfaction.

The ideal candidate will have a Bachelor's Degree and experience in payroll, finance, or spend management along with client services. This position includes responsibilities like monitoring performance and tackling escalated client issues, with benefits including annual bonuses and a diverse benefits package.

Qualifications

• 2 years of payroll, finance, or spend management client services experience.
• Successful experience in escalations and at-risk client retention efforts.
• Proficiency in SQL, MS Access or Excel.

Responsibilities

• Provide operational guidance and support across a Client Services Team.
• Monitor team performance and coordinate workload and client assignments.
• Work directly with clients on escalated issues.

Skills

Client services support

Problem solving

Communication

Team leadership

Operational effectiveness

Education

Bachelor's Degree

Tools

SQL

MS Access

Excel

Job description

Paylocity is seeking a Lead Client Services Ops professional in Meridian, ID, to support its Elevate Solutions Team by providing operational guidance and ensuring outstanding client satisfaction.

The ideal candidate will have a Bachelor's Degree and experience in payroll, finance, or spend management along with client services. This position includes responsibilities like monitoring performance and tackling escalated client issues, with benefits including annual bonuses and a diverse benefits package.