Client Services Team Lead: Lead, Mentor & Deliver Solutions

adpinternalcareers; Alpharetta (GA); On-site; USD 75,000 - 95,000; Full time

Job summary

ADP in Alpharetta, GA is seeking a Client Service Team Lead to empower customers and drive service excellence. You will guide the team's daily activities, ensuring efficient operations and a positive work environment, while delivering high-quality client support and payroll solutions.

You will mentor associates, monitor performance, and collaborate with leadership to align priorities with client needs and corporate goals.

Qualifications

• Minimum of three years of experience.
• Experience in payroll or ADP environment is a plus.
• Experience leading teams or projects is preferred.

Responsibilities

• Serve as a resource for team members and guide daily activities to meet deadlines.
• Lead daily activities to ensure quality and timely delivery of client requests.
• Monitor call quality and provide feedback for improvement.
• Train and mentor team members and coordinate additional training with leadership.
• Provide backup to Team Manager in absence and support leadership decisions.
• Resolve client issues and oversee payroll processing actions.
• Prepare team performance reports and participate in cross-functional initiatives.

Skills

People leadership

Client service

Payroll knowledge

Communication

MS Office

Education

Bachelor's degree

Tools

None

Job description

ADP in Alpharetta, GA is seeking a Client Service Team Lead to empower customers and drive service excellence. You will guide the team's daily activities, ensuring efficient operations and a positive work environment, while delivering high-quality client support and payroll solutions.

You will mentor associates, monitor performance, and collaborate with leadership to align priorities with client needs and corporate goals.