Payroll Team Lead: Coaching & World‑Class Client Service

apply; Augusta (GA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Best-in-class benefits

Career growth opportunities

Company-paid time off for volunteering

Mental health support

Diversity and inclusion programs

Job summary

ADP is hiring a Team Lead to provide support and coaching to Payroll Specialists and Client Service Consultants. In this role, you will manage team workflow and ensure successful service delivery to clients, focusing on maintaining high client satisfaction and retention.

The ideal candidate should have 3-5 years of customer service or HR experience, alongside strong leadership skills. You'll thrive in a dynamic work culture that values equity and inclusion while enjoying best-in-class benefits

Qualifications

• 3-5 years of experience in a customer service environment or as an HR/HRIS practitioner.
• Ability to influence tasks without direct reporting relationships.
• Understanding of client payroll processing.

Responsibilities

• Manage the workflow of the Payroll team.
• Ensure accuracy of payroll tasks and deliverables.
• Build trust and respect with clients.

Skills

Customer service

Team leadership

Payroll processing

Relationship building

Technical knowledge

Coaching

Education

College degree

Military experience

Job description

ADP is hiring a Team Lead to provide support and coaching to Payroll Specialists and Client Service Consultants. In this role, you will manage team workflow and ensure successful service delivery to clients, focusing on maintaining high client satisfaction and retention.

The ideal candidate should have 3-5 years of customer service or HR experience, alongside strong leadership skills. You'll thrive in a dynamic work culture that values equity and inclusion while enjoying best-in-class benefits