Client Services Team Lead

adpinternalcareers; Florida; On-site; USD 70,000 - 90,000; Full time

Job summary

ADP Major Account Services, UpMarket, is hiring a Client Service Team Manager in Florida to lead a front-line team that solves client challenges, answers questions, and trains users on ADP technology. You’ll provide direction, coach performance, and collaborate with internal partners to uphold ADP's service reputation.

This role requires a metrics-driven mindset and the ability to manage escalations with professionalism.

Qualifications

• At least 5 years of client service experience.
• One year of leadership experience.
• Certifications (FPC/CPP) are a bonus.

Responsibilities

• Provide overall direction, prioritize issues, and support the team to deliver quality work on time.
• Mentor and train associates with continuous feedback and development.
• Represent ADP as the first level of client escalations and drive resolution for payroll processing.
• Adapt in a structured environment, manage priorities, multi-task, and meet deadlines.

Skills

Client service

Leadership

Job description

ADP Major Account Services, UpMarket, is hiring a Client Service Team Manager in Florida to lead a front-line team that solves client challenges, answers questions, and trains users on ADP technology. You’ll provide direction, coach performance, and collaborate with internal partners to uphold ADP's service reputation.

This role requires a metrics-driven mindset and the ability to manage escalations with professionalism.