Payroll Team Lead: Client Service, Coaching & Delivery

adpinternalcareers; Augusta (GA); On-site; USD 85,000 - 120,000; Full time

Job summary

ADP is seeking a Team Lead to coach a Payroll Specialists and Client Service Consultants, guiding them without direct reporting lines to deliver accurate payroll processing and stellar client service. The role emphasizes professional client interaction and a proactive mindset to maintain high client satisfaction.

You will thrive in a client-facing setting, building rapport, trust, and clear communication that helps clients take action and feel supported, all while contributing to a culture that

Qualifications

• 3–5 years of experience in a customer service environment or HR/HRIS practitioner with systems experience.
• Strong coaching and leadership abilities to guide payroll specialists and client service consultants.
• College degree is preferred but not required; other experiences like military service may count.

Responsibilities

• Manage the entire workflow of the Payroll team toward successful service delivery for one or more clients.
• Make decisions with an understanding of client payroll processing and daily checklists to ensure payroll accuracy.
• Ensure daily/weekly tasks are completed to execute the full payroll cycle.

Job description

ADP is seeking a Team Lead to coach a Payroll Specialists and Client Service Consultants, guiding them without direct reporting lines to deliver accurate payroll processing and stellar client service. The role emphasizes professional client interaction and a proactive mindset to maintain high client satisfaction.

You will thrive in a client-facing setting, building rapport, trust, and clear communication that helps clients take action and feel supported, all while contributing to a culture that