Senior Desktop Support Specialist – Level 2 IT Support

Hancock Whitney Corp.; New Orleans (LA); On-site; USD 52,000 - 78,000; Full time

Job summary

Hancock Whitney Corp. in New Orleans, LA, is looking for a Senior Desktop Support Specialist to provide Level 2 desktop support for a variety of operating systems and peripherals. You will install hardware and software, diagnose issues, and train users on proper usage.

The role requires a Bachelor's degree and 2–4 years of related experience, with occasional on-call work and potential travel. Strong communication skills in English are essential.

Qualifications

• Bachelor's degree and 2–4 years related experience required.
• Ability to communicate effectively in English, both written and spoken.
• Strong troubleshooting and user training skills.

Responsibilities

• Provide Level 2 desktop support for hardware, software and peripherals.
• Install and configure hardware such as monitors, keyboards and printers on user premises.
• Diagnose and resolve OS and application issues, and document resolutions.
• Instruct users on equipment and software usage and best practices.
• Coordinate with Help Desk, Network Services and other IT teams.
• May be required to work nights, weekends or be on-call; some travel may be needed.

Skills

Desktop support

Windows OS

Hardware setup

Software installation

Education

Bachelor's degree

Job description

Hancock Whitney Corp. in New Orleans, LA, is looking for a Senior Desktop Support Specialist to provide Level 2 desktop support for a variety of operating systems and peripherals. You will install hardware and software, diagnose issues, and train users on proper usage.

The role requires a Bachelor's degree and 2–4 years of related experience, with occasional on-call work and potential travel. Strong communication skills in English are essential.