Client Service Lead - Onsite Ops & Reports

Canon Solutions America; Washington (District of Columbia); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

-Employee referral bonus

-Employee discounts

-“Dress for Your Day” attire program

-Volunteer opportunities to give back

-Swag! Canon welcome kit and merch

Job summary

Canon U.S.A., Inc. is seeking a lead/site supervisor to organize and schedule staff, manage daily workflow, and oversee reporting and vendor billing.

The role emphasizes maintaining customer relationships and adherence to policies, with a focus on site operations and equipment readiness. Candidates should have an associates degree or equivalent experience plus 6+ years in related work, strong customer service, and the ability to obtain required clearances.

Qualifications

• Associates degree or equivalent experience required, plus 6+ years of related experience.
• Strong customer service and communication skills are required.
• Must be able to obtain security/clearances as required by customers.

Responsibilities

• Organize and schedule staff assignments and daily workflow.
• Oversee daily and monthly department reports and vendor billing.
• Maintain positive customer relationships and compliance with policies.
• Ensure equipment readiness and maintenance per manufacturer specs.

Skills

Customer service

Communication skills

Driving between client locations

Lift up to 50 lbs

Education

Associates degree or equivalent experience

Job description

Canon U.S.A., Inc. is seeking a lead/site supervisor to organize and schedule staff, manage daily workflow, and oversee reporting and vendor billing.

The role emphasizes maintaining customer relationships and adherence to policies, with a focus on site operations and equipment readiness. Candidates should have an associates degree or equivalent experience plus 6+ years in related work, strong customer service, and the ability to obtain required clearances.