Client Services Specialist (Pet Care)

Pleasanton Veterinary Hospital; Pleasanton (CA); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

401k with employer match

Paid time off

Job summary

Pleasanton Veterinary Hospital is seeking a Customer Service Representative to act as a liaison, provide product and service information, answer questions, and resolve issues for customer accounts with accuracy and efficiency.

The role includes handling inquiries, processing orders, maintaining records, scheduling appointments, and educating clients on wellness and preventative care for animals. A base salary range of $17.00–$20.00 per hour is provided for this full-time position.

Qualifications

• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out to answer questions.
• Basic quote/estimate knowledge.

Responsibilities

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Processing orders (OLP), forms, new client applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Ensure customer satisfaction and provide professional customer support.
• Deescalating situations with clients before presenting to mgmt.
• Daily cleaning tasks, cleaning the reception/waiting area.
• Scan documents and email to neighboring practices and owners.
• Scheduling appointments; being conscious of the doctors schedule and accommodate to both client and doctor needs.
• Traffic flow mgmt.
• Client education; supply clients with information about our standard recommendations on animal husbandry, wellness care and disease / parasite prevention

Job description

Pleasanton Veterinary Hospital is seeking a Customer Service Representative to act as a liaison, provide product and service information, answer questions, and resolve issues for customer accounts with accuracy and efficiency.

The role includes handling inquiries, processing orders, maintaining records, scheduling appointments, and educating clients on wellness and preventative care for animals. A base salary range of $17.00–$20.00 per hour is provided for this full-time position.