Client Experience Specialist - Pet Care & Scheduling

Talentify; Pleasanton (CA); On-site; USD 23,000 - 28,000; Full time

Job summary

National Veterinary Associates (NVA) in Pleasanton, CA is seeking a Customer Service Representative (CSR) to act as a liaison, provide product and service information, answer questions and resolve customer issues with accuracy and courtesy.

Responsibilities include staying positive and empathetic, responding promptly across channels, processing orders, verifying information, de-escalating situations, and keeping records of interactions while supporting doctors’ schedules and client education.

Qualifications

• Provide accurate information about products and services to customers.
• Respond to inquiries promptly and professionally.
• Effectively communicate across multiple channels.
• Acknowledge and resolve customer complaints.
• Maintain accurate records of interactions and transactions.
• Verify client information when processing orders.

Responsibilities

• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Respond promptly to customer inquiries across channels.
• Process orders, forms, new client applications, and requests.
• Keep records of customer interactions and transactions.
• Verify client information and deescalate situations when needed.
• Provide education on standard recommendations and wellness.

Job description

National Veterinary Associates (NVA) in Pleasanton, CA is seeking a Customer Service Representative (CSR) to act as a liaison, provide product and service information, answer questions and resolve customer issues with accuracy and courtesy.

Responsibilities include staying positive and empathetic, responding promptly across channels, processing orders, verifying information, de-escalating situations, and keeping records of interactions while supporting doctors’ schedules and client education.