Client Services Representative

Star Valley Veterinary Clinic; Pleasanton (CA); On-site; USD 23,000 - 28,000; Full time

Job summary

Pleasanton Veterinary Hospital in Pleasanton, CA is seeking a Customer Service Representative (CSR) to act as a liaison between clients and our veterinary team. You will provide information about services, answer questions, process orders and new client applications, and escalate issues as needed.

As a full-time, on-site role, you will maintain a positive attitude, manage scheduling, educate clients on wellness and preventive care, and help keep the reception area organized.

Qualifications

• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced veterinary office.

Responsibilities

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders (OLP), forms, new client applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Ensure customer satisfaction and provide professional customer support.
• Deescalating situations with clients before presenting to mgmt.
• Basic quote/estimate knowledge
• Daily cleaning tasks, cleaning the reception/waiting area.
• Scan documents and email to neighboring practices and owners.
• Scheduling appointments; being conscious of the doctors schedule and be able to accommodate to both client and doctor needs.
• Traffic flow mgmt.
• Client education; Supply clients with information about our standard recommendations on animal husbandry, wellness care and disease / parasite prevention

Job description

Hospital Name: Pleasanton Veterinary Hospital

Job Type: Support Staff

Description & Requirements

A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

Duties and responsibilities:

• -Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• -Responding promptly to customer inquiries.
• -Communicating with customers through various channels.
• -Acknowledging and resolving customer complaints.
• -Knowing our products inside and out so that you can answer questions.
• -Processing orders (OLP), forms, new client applications, and requests.
• -Keeping records of customer interactions, transactions, comments, and complaints.
• -Ensure customer satisfaction and provide professional customer support.
• -Deescalating situations with clients before presenting to mgmt.
• -Basic quote/estimate knowledge
• -Daily cleaning tasks, cleaning the reception/waiting area.
• -Scan documents and email to neighboring practices and owners.
• -Scheduling appointments; being conscious of the doctors schedule and be able to accommodate to both client and doctor needs.
• -Traffic flow mgmt.
• -Client education; Supply clients with information about our standard recommendations on animal husbandry, wellness care and disease / parasite prevention

The base salary range for this full-time position is $17.00 - $20.00. Our salary ranges are primarily determined by role, level, and location. The range provided for each job posting reflects the minimum and maximum target salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.