Client Services Representative

NVA General Practice; Stafford Township (NJ); On-site; USD 33,000 - 35,000; Full time

Benefits offered by this job

Medical, Vision, Dental insurance

401(k)

Health Savings Account

Paid time off

Veterinary benefits after 90 days

Job summary

A respected animal hospital in New Jersey is seeking a Client Services Specialist. This key role involves greeting clients, managing check-in/check-out processes, and scheduling treatments. You will assist with client reminders, maintain the reception area, and handle invoicing. The position offers a salary between $33,000 and $35,000, excellent medical benefits, a 401(k), and veterinary benefits after 90 days.

Responsibilities

• Greeting clients and completing the check-in and check-out process.
• Scheduling clients for prompt treatment of ill and injured patients.
• Assisting with reminders for health assessments and vaccinations.
• Pulling patient charts for daily appointments and updates.
• Assisting technicians in filling prescriptions and providing instructions.
• Performing sales of merchandise such as food and medications.
• Invoicing clients and collecting fees following credit policies.
• Demonstrating emergency procedures and providing transport info.
• Maintaining cleanliness of the waiting room and reception area.
• Preparing and sending correspondence for clients and doctors.

Job description

The Client Services Specialist is an invaluable member of the hospital team who works directly with a Hospital Manager and supporting medical staff to provide exceptional customer service while maintaining a smooth and efficient flow of clients and patients through the animal hospital.

Responsibilities

• Greeting clients, determining the needs of the clients and patients, and completing the check-in and check-out process. Model a professional and courteous manner with staff and clients.
• Follow established policy and procedures in scheduling clients for prompt treatment of ill and/or injured patients, as well as proper scheduling of patients in need of vaccinations, rechecks, surgeries, in-hospital procedures, and other services that require the doctors’ and technicians’ time.
• Assist with client reminders for annual health assessments, parasite checks, dentistry, senior care, etc.
• Pull patient charts for daily scheduled appointments and collect information to make necessary updates, including the creation of new charts when appropriate.
• Assist technicians in filling prescriptions with appropriate medication and providing routine instructions to owners on the proper administration of the medication.
• Perform over-the-counter sales of merchandise such as food and special diets, shampoos, flea and tick control products, heartworm prevention, etc. Demonstrates a technical knowledge of products and is capable of assisting clients with their product needs.
• Invoice clients, collect fees, make change, imprint credit card forms, and obtain authorization for credit charges following the hospital’s credit policies.
• Demonstrate basic emergency procedures and provide proper information on transporting the patient to the hospital. Advise hospital staff about incoming emergencies.
• Maintain appearance and cleanliness of the waiting room and reception area, including restocking of products, office supplies, client educational materials, hospital brochures, etc.
• Prepare and send welcome letters, new client information packets, referral and thank you letters, condolences, long wait notes, and other correspondence for the doctors and/or Hospital Manager.
• Demonstrate a full working knowledge of PIMS procedures and functional applications.

Salary

The base salary range for this full-time position is $33,000 - $35,000. Our salary ranges are primarily determined by role, level, and location. The range provided for each job posting reflects the minimum and maximum target salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

Benefits

• Medical, Vision, Dental insurance
• 401(k)
• Health Savings Account
• Paid time off

Veterinary benefits also included after 90 days