Veterinary Client Services Specialist - Reception & Support

Star Valley Veterinary Clinic; Pleasanton (CA); On-site; USD 23,000 - 28,000; Full time

Job summary

Pleasanton Veterinary Hospital in Pleasanton, CA is seeking a Customer Service Representative (CSR) to act as a liaison between clients and our veterinary team. You will provide information about services, answer questions, process orders and new client applications, and escalate issues as needed.

As a full-time, on-site role, you will maintain a positive attitude, manage scheduling, educate clients on wellness and preventive care, and help keep the reception area organized.

Qualifications

• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced veterinary office.

Responsibilities

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders (OLP), forms, new client applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Ensure customer satisfaction and provide professional customer support.
• Deescalating situations with clients before presenting to mgmt.
• Basic quote/estimate knowledge
• Daily cleaning tasks, cleaning the reception/waiting area.
• Scan documents and email to neighboring practices and owners.
• Scheduling appointments; being conscious of the doctors schedule and be able to accommodate to both client and doctor needs.
• Traffic flow mgmt.
• Client education; Supply clients with information about our standard recommendations on animal husbandry, wellness care and disease / parasite prevention

Job description

Pleasanton Veterinary Hospital in Pleasanton, CA is seeking a Customer Service Representative (CSR) to act as a liaison between clients and our veterinary team. You will provide information about services, answer questions, process orders and new client applications, and escalate issues as needed.

As a full-time, on-site role, you will maintain a positive attitude, manage scheduling, educate clients on wellness and preventive care, and help keep the reception area organized.